Frequently Asked Questions
Everything you need to know about our factory-direct home and garden tools.
What is the difference between New and Factory Reconditioned items?
New items are brand new from the manufacturer. Factory Reconditioned items have been restored to full working order by the manufacturer and undergo a rigorous inspection process to meet original performance specifications.
How long does shipping take for heavy machinery?
Standard orders typically process within 2-3 business days. For large or heavy items shipped via freight, delivery usually takes 5-10 business days depending on your location.
What is your return policy for power tools?
We offer a 30-day return policy on most items. Products must be returned in their original packaging with all included accessories. Please note that shipping fees are non-refundable.
Do your products come with a manufacturer warranty?
Yes, most of our brands like RYOBI, RIDGID, and Hoover come with a manufacturer's warranty. The duration varies between 1 to 3 years depending on whether the item is New or Reconditioned.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal.